At Loire Beauty&Cosmetics, we want you to be completely satisfied with your purchase. If you need to return or exchange an item, please read our policy below.
Returns
Products can be returned within 14 days from the date of delivery.
Items must be unused, unopened, and in their original packaging .
To initiate a return, contact our customer support team at contact email info@oneloire.com
Refunds will be processed after we receive and inspect the returned item. Certain exceptions may apply.
Exchanges
If you receive a damaged or incorrect item, please contact us within 2days for an exchange.
Items must be in their original condition and packaging.
Exchanges depend on stock availability—if the requested item is unavailable, a refund may be issued.
Exceptions & Conditions
Some items, such as opened skincare or beauty products, may not be eligible for return due to hygiene reasons.
Return shipping costs may apply, except for items that arrived damaged or incorrectly delivered.
