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TERMS & CONDITIONS
CUSTOMER CARE
For transparency, our business operates under the following legal details:
Business Name: PRINTOPIA LTD
DBA Name :LOIRE BEAUTY AND COSMETICS
Registered Address: 31Stanley Road,GL15DQ,Gloucester,United Kingdom
Company Registration Number:16036530
Contact: Email: info.oneloire.com / printopia27@aol.com
Phone Number: 07901129627
1. Introduction
By accessing and using Loire Beauty &Cosmetics, you agree to the following terms and conditions. These govern the relationship between our store and customers, outlining rights and responsibilities.
2. Products and Services
We offer authentic brand-name products, including fragrances, skincare, makeup, and cosmetics.
All products are genuine and match descriptions provided on our website.
Prices and availability may change without prior notice.
3.Payment Policy- We accept payments via available methods: credit /debit card, PayPal, etc..
Transactions are securely processed through certified payment providers.
PRIVACY & SAFETY
Loire Beauty &Cosmetics collects and stores the information you enter on our website or provide to us in any other way. This includes details such as name, email, password, payment information, and purchase history. Additionally, we collect technical data, including IP address, device information, and website interaction, to enhance the user experience. We use software tools to analyze page response times, visit duration, navigation methods, and browsing behavior. Feedback, reviews, and personal preferences are utilized to optimize the services we offer.
When you make a transaction on our website, we collect the personal information necessary to process your order, including your name, address, and email. This data is used exclusively for product delivery, customer communication, and enhancing the Loire Beauty &Cosmetics experience. We do not share your information with third parties without explicit consent.
DELIVERY POLICY
At Loire Beauty &Cosmetics, we ensure a seamless and reliable delivery experience.
Orders are processed within 2-5 business days from confirmation.
We partner with DPD, Royal Mail ,Amazon Logistics,DHL Express for efficient delivery.
Standard shipping times depend on location but typically range between 1-3 business days for national deliveries.
Shipping costs are displayed at checkout,
ensuring full transparency before purchase.
Once shipped, customers receive a tracking number to monitor their delivery status.
International shipping
processed 2-7 days , with rates and estimated delivery times calculated at checkout.
REFUNDS POLICY
At Loire Beauty &Cosmetics, customer satisfaction is our priority.
Eligibility for Refunds:
Refunds are available forfaulty, damaged, or incorrect items.
Due to hygiene and safety reasons, skincare, makeup, and fragrance products cannot be refunded if opened or used.
Personalized or custom-made items are non-refundable, unless defective.
Refund Request Process:
Customers must request a refund within 14 days of receiving the order.
Items must be unused, in original packaging, and returned within 14 days after requesting a refund.
Refunds are processed within 14 days of receiving the returned item.
Return Shipping Costs:
If the item is faulty or incorrect, Loire Beauty Store covers return shipping.
If the return is due to a change of mind, customers are responsible for return shipping costs.
Exceptions:
Refunds do not apply to perishable items, personalized products, or opened cosmetics.
Refunds for online purchases follow UK distance selling regulations, allowing cancellations within 14 days.
CANCELLATION POLICY
At Loire Beauty &Cosmetics, we aim to provide a seamless shopping experience. However, we understand that sometimes cancellations are necessary.
1. Cancellation Window
Orders can be canceled within 24 hours of placement without penalties.
After 24 hours, orders enter processing and cannot be canceled, as they are prepared for dispatch.
2. Exceptions
Personalized or custom-made products cannot be canceled once production has started.
Express or priority orders cannot be canceled once processing begins.
3. Cancellation Process
To request a cancellation, contact us at info@oneloire.com, phone 00447901129627 with your order number.
If the cancellation is approved, you will receive confirmation and a refund within 14 business days.
4. Refunds for Canceled Orders
Orders canceled within the allowed timeframe are eligible for a full refund.
If cancellation is requested after processing, refunds are not guaranteed.
PAYMENT METHODS
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Credit / Debit Cards
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PAYPAL